As a self employed man, I think that I have a bit of a handle on the vicissitudes of running one's own business.
As a customer, I certainly understand customer service.
You are quite clearly under fire here.
You are losing your customers.
These are facts.
On a business level, I can offer some unsolicited advice.
I've said this before and I won't say it again.
You are the leader here.
You need to "show your face," so to speak.
In my opinion, you need to acknowledge that there has been a difficult transition.
You need to offer your plan for making this site whole again...especially vis a vis our RIVALS...the USC site.
We members need to see your plan.
If you don't have a plan...then we need to know that as well.
The point is this: you owe us dues paying members an explanation, a plan, and yes, maybe even an apology.
I also understand that perhaps u don't care...maybe you've done the math and we really don't matter to you.
I can do without an apology if you can come up with and execute a good plan.
Here is what you need to realize about this site:
We are just a little 'ol Duck site that seems to be populated by a whole lot of hard core Duck fans.
I don't know the stats but I'm guessing that the average age here may be higher than the normal site...not that it really matters.
This site is SPECIAL!
The Ladies and Gents on this site are intelligent, mellow and friendly.
Loging in to this site is like sitting in the local pub, hanging with a hundred Duck buddies talking Ducks.
This may well be your site, but, in my opinion, this site is bigger than you.
Or at least it was.
There are notable cancelations lately....but I have noticed that MANY of the regulars are not around anymore...have they left?
So...my unsolicited advice is this:
1. Be visible
2. Give us a decent plan
3. Execute said plan
4. Treat us with respect
5. Be a HERO
I'm typing this on a cell phone so I apologize for typos, grammer and anything that is incoherent or out of order.
Ryan?
Respectfully,
Corey
As a customer, I certainly understand customer service.
You are quite clearly under fire here.
You are losing your customers.
These are facts.
On a business level, I can offer some unsolicited advice.
I've said this before and I won't say it again.
You are the leader here.
You need to "show your face," so to speak.
In my opinion, you need to acknowledge that there has been a difficult transition.
You need to offer your plan for making this site whole again...especially vis a vis our RIVALS...the USC site.
We members need to see your plan.
If you don't have a plan...then we need to know that as well.
The point is this: you owe us dues paying members an explanation, a plan, and yes, maybe even an apology.
I also understand that perhaps u don't care...maybe you've done the math and we really don't matter to you.
I can do without an apology if you can come up with and execute a good plan.
Here is what you need to realize about this site:
We are just a little 'ol Duck site that seems to be populated by a whole lot of hard core Duck fans.
I don't know the stats but I'm guessing that the average age here may be higher than the normal site...not that it really matters.
This site is SPECIAL!
The Ladies and Gents on this site are intelligent, mellow and friendly.
Loging in to this site is like sitting in the local pub, hanging with a hundred Duck buddies talking Ducks.
This may well be your site, but, in my opinion, this site is bigger than you.
Or at least it was.
There are notable cancelations lately....but I have noticed that MANY of the regulars are not around anymore...have they left?
So...my unsolicited advice is this:
1. Be visible
2. Give us a decent plan
3. Execute said plan
4. Treat us with respect
5. Be a HERO
I'm typing this on a cell phone so I apologize for typos, grammer and anything that is incoherent or out of order.
Ryan?
Respectfully,
Corey
